Orchard Pointe at Surprise

Eileen Meneley 

on Google

3 months ago

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP from 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent" In December of 2022, my mother-in-law fell and fractured her wrist. From the hospital, she was sent to rehab. Sh... read more

Amy McCauley 

on Google

6 months ago

I cannot say enough, complimentary things about this community! First of all Zaira is an amazing Sales Director and did a wonderful job working with me and my clients. Her communication was flawless and at no time my clients feel pressured just extremely reassured about their loved ones next chapter. This community is clean and inviting and has an amazing team that kindly greets you and offers assistance whenever they can. The Executive Director personally introduced herself to my client and took the time to chat & build a r... read more

Robert French 

on Google

5 months ago

There is a lot to be worried and concerned about these days regarding the care of your parents and/or loved ones. Choosing the right care facility is difficult at best and can be very unsettling with the changes that occur with age. I am happy to write this review, and can only hope to do the staff at OPS Surprise justice in expressing my overall level of satisfaction with the care provided to my parents. With my step mother, this was "the long good-bye".... and never once did I have any concerns about the excellent care s... read more

Joell French 

on Google

2 months ago

I hope my post will help a family member before you decide to put your loved one in the memory care unit at Orchard Pointe at Surprise. We had to move our parents two years ago, it was an extremely difficult decision. At the time of our move the staff in the memorycare unit were caring and kind. After a year at Orchard Pointe Surprise they had a big turn over of staff in the memory care unit. From there things became very different, staff were very unhappy, there is a 100 percent turnover. My parents suffered under thei... read more

Craig Atkinson 

on Google

a year ago

Orchard Pointe of Surprise has been a true blessing for our family over the past five years. The care and attention that the staff provided to both my Mom and Dad was nothing short of extraordinary. From the very first day, the warm and welcoming atmosphere made us feel confident that we had made the right choice. The team at Orchard Pointe is not just professional, but they are genuinely caring individuals who go above and beyond to make residents feel at home. They treated my parents with the utmost respect, kindness, and... read more