This profile has been claimed by the business owner or representative.
Otter Self Storage
- Self Storage
- Fort Walton Beach, FL
About this business
Location details
26 Beal Pkwy NW, #A, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 09:00 a.m. to 5:30 p.m. |
New manager, Jonathon, could not be more helpful! This place has done a 180 since he took over. No longer filled with homeless people or trash. The area was spotless! Highly recommend doing business with.
Business response:
Thank you for your glowing review! We're thrilled to hear that Jonathon, our new manager, has made such a positive impact on your experience. Maintaining a clean and secure environment for our customers is a top priority, and we're delighted to see that reflected in your feedback. We'll be sure to pass along your kind words to Jonathon. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We appreciate your recommendation and look forward to continuing to serve you!
We have not been able to access our unit for over a month, because the main door is broken. Every time we call, they tell us a work order is being put in but nothing has been fixed yet. I have been told multiple times that a manager will call me back, but that has not happened.
Under new management. But worse. This is an absolute joke. I had stuff stored in j32a few weeks ago I came to unit, there's a new but olde lock on there. 2 weeks I call trying to get answers. Very very long hold times, each time the person promise a call back by a certain date. Never do they call back. Finally I find someone working there on property to help me. He calls the owner/supervisor and explains not their lock not my lock. While waiting another customer having problems stops and ask me what's up I explain he tells h... read more
Business response:
Kevin, we’re very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please email us at support@otterstorage.com our team would be happy to assist you.
Frequently asked questions about Otter Self Storage
How is Otter Self Storage rated?
Otter Self Storage has a 3.9 star rating with 151 reviews.
When is Otter Self Storage open?
Otter Self Storage is closed now. It will open at 8:00 a.m.