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Otter Self Storage

4.1
  • Self Storage
  • West Springfield, MA

About this business

Consumer ServicesSelf Storage

Location details

143 Doty Circle, West Springfield, MA, 01089, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun09:00 a.m. to 5:30 p.m.
4.131 reviews
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Kris Carrington's profile image
Kris Carrington 
7 months ago

Does not maintain property well, making accessing your unit challenging and dangerous (I.e. snow removal). Excess snow built up/pushed in front of units by plow. No salt making for slippery conditions and melting snow likely damaging items 

Dean Winchester's profile image
Dean Winchester 
4 months ago

I would not recommend, increased our monthly rate randomly by 40$ “due to providing self storage experience” after only being with them a few months. Mind you nothing changed, no extra security, no gates, and they don’t even make the unit accessible during the winter 

Aizen B's profile image
Aizen B 
a year ago

Joshua gets 5 ⭐️!! Called in to ask some questions about renting a unit and had the pleasure to speak with Joshua. That man is amazing, super helpful, amazingly patient, very knowledgeable, kind, friendly, respectful and understanding all while being professional. One of the best interactions I've ever had with an employee! Answered all my questions no regardless of how silly. Made sure I was able to get exactly what I was looking for in such a seamless process too. Great overall experience! 10 out of 10 recommend! 

Holly Sanville's profile image
Holly Sanville 
5 months ago

Pedro was AMAZING!! EXTREMELY PATIENT AND HELPFUL. THANK YOU 

Jewel Jablonski's profile image
Jewel Jablonski 
2 years ago

Really disappointed in the behavior of this place. They increased the rent twice on us this year alone. I asked why and they say increased security and expenses . This place doesn’t have security or even a locked gate for people to check in at. The only reason it’s secure is because it’s at the end of street in quiet area so at least it has that going for them. There definitely hasn’t been anything changing here for these so called expenses . They didn’t even notice someone staying there overnight . 

Frequently asked questions about Otter Self Storage

How is Otter Self Storage rated?

Otter Self Storage has a 4.1 star rating with 31 reviews. 

When is Otter Self Storage open?

Otter Self Storage is closed now. It will open at 8:00 a.m.