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Otter Self Storage
- Self Storage
- West Springfield, MA
About this business
Location details
143 Doty Circle, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 09:00 a.m. to 5:30 p.m. |
Does not maintain property well, making accessing your unit challenging and dangerous (I.e. snow removal). Excess snow built up/pushed in front of units by plow. No salt making for slippery conditions and melting snow likely damaging items
Joshua gets 5 ⭐️!! Called in to ask some questions about renting a unit and had the pleasure to speak with Joshua. That man is amazing, super helpful, amazingly patient, very knowledgeable, kind, friendly, respectful and understanding all while being professional. One of the best interactions I've ever had with an employee! Answered all my questions no regardless of how silly. Made sure I was able to get exactly what I was looking for in such a seamless process too. Great overall experience! 10 out of 10 recommend!
I’ve never rented a storage unit before and had no idea of the process. Joshua helped me and was very knowledgeable. Now I’m all set to start my rental today, thanks to him.
Really disappointed in the behavior of this place. They increased the rent twice on us this year alone. I asked why and they say increased security and expenses . This place doesn’t have security or even a locked gate for people to check in at. The only reason it’s secure is because it’s at the end of street in quiet area so at least it has that going for them. There definitely hasn’t been anything changing here for these so called expenses . They didn’t even notice someone staying there overnight .
I’ve never had an issue with this place originally, started with a 10’ X 30’ unit and I think it was about 170$ at that time( 11-25-2020 roughly) and it was 24 hour access. Recently got an indoor unit and rates recently went up, and they require a license and insurance now.. I think it was like 10$, but I pay 90$ Now for like I think it’s a 5’ X 10’ and it’s apparently climate controlled, which I think I’d notice more in winter but ya don’t.., but it’s not 24 hour access and that is super inconvenient for me and my work sche... read more
Frequently asked questions about Otter Self Storage
How is Otter Self Storage rated?
Otter Self Storage has a 4.1 star rating with 30 reviews.
When is Otter Self Storage open?
Otter Self Storage is open now. It will close at 8:00 p.m.