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Otter Self Storage

4.6
  • Self Storage
  • Springfield, MA

About this business

Consumer ServicesSelf Storage

Location details

192 Cadwell Drive, Springfield, MA, 01104, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun09:00 a.m. to 5:30 p.m.
4.6105 reviews
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Jess Boudreau 
2 weeks ago

Melissa provided perfect service. Solved my issue in seconds. Would highly recommend! 

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John 
3 years ago

Do not put your stuff here. There is no staff. Nobody is watching the units. Numerous are broken into currently, the gate is cut open, and one side isn't even fenced, you can hop right on in. Yet despite all this, they are currently building more units, in an already pretty tight place, because that's their priority. Absolutely awful, I didn't even use the unit, left and canceled. EDIT: In reply to their reply, all of your positive reviews seem to be before Otter Storage took over this facility. I included pictures in my re... read more

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Andrew Miller 
6 months ago

Otter Storage has been very easy to work with. This is my second time utilizing their services and the customer service is excellent. Yesenia was the agent who helped me today and she was most helpful. 

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Sean Brantley 
3 weeks ago

Yesenia was very polite helpful and courteous. She displayed extreme professionalism 

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C Rose 
9 months ago

The phone reps are amazing! Yesenia has helped me more than once. Initially when I was moving from Canada and didnt have a US bank account set up yet and my employer had to delay my apartment for a week while unexpectedly putting me up in a Hotel, I needed a unit that night to unload my packed car. She walked me thru exactly what type of prepaid card I could buy to pay for electronic payments as most prepaid giftcards dont allow for that, even told me that the cvs that sells them was a 1.5 minute drive from the facility and... read more

Frequently asked questions about Otter Self Storage

How is Otter Self Storage rated?

Otter Self Storage has a 4.6 star rating with 105 reviews. 

When is Otter Self Storage open?

Otter Self Storage is open now. It will close at 8:00 p.m.