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Otter Self Storage
- Self Storage
- San Antonio, TX
About this business
Location details
5026 Sinclair Rd, San Antonio, TX, 78222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 08:00 a.m. to 4:30 p.m. |
I will never again use otter self storage or any of their facilities. My 20ft trailer was stolen from this location yesterday and dumped on someone elses land. Today I cancelled my agreement and will refrain from doing business with them. Be aware. If you value your possessions I suggest you store them somewhere else. Best of luck.
It is truly appreciated when you are provided with exceptional and excellent customer service support. Your dedication & attentiveness in resolving my issue under the my circumstances is a quality that many find admirable and others lack. The effort to exceed expectations and go above and beyond the extra mile, it's truly commendable.Ultimately it fosters a sense of appreciation, loyalty and how I was valued as a customer. Thank You Destiny
RUN from this place. I don’t know how they have the reviews they do but I can say without a doubt they aren’t honest. The units were constantly broken into, they asked us to move units multiple times, we could never ever get in the front gate, the customer service was as horrible, and the place is falling apart. We literally had to pickup a broken fence to access a lock box. And each time we went to our storage unit there were MULTIPLE broken into storage units with peoples belongings everywhere. They have no local customer ... read more
Well let me start off by saying that I was 100% at fault for damaging the call box, I take full responsibility. So after a back and forth with estimates from Otters and the cost of the repair, ( almost $1700), and my insurance, I decided that I would pay out of pocket. So here is where the problems start to arise.. after a few weeks I called them one day to pay over the phone with a credit card. After being put on hold for 15 minutes I was told that they couldn't take a cc payment over the phone. So this put me in a bit of... read more
I recently won an auction and it was at this facility in San antonio. I attempted to enter 4 times. So after driving 70 miles each time I was upset . I attempted calling to no avail. I was finally in contact with someone who said that I would be issued a full refund. After the first week ,from the supposedly issued time, I was in contact again and told to wait longer. At the end of 2 and 1/2 weeks, knowing our postal service takes 3 days tops- I tried to contact them again... 3 times my emails went ignored. This was, by far,... read more
Frequently asked questions about Otter Self Storage
How is Otter Self Storage rated?
Otter Self Storage has a 4.3 star rating with 105 reviews.
When is Otter Self Storage open?
Otter Self Storage is open now. It will close at 7:00 p.m.