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Self Storage Plus
- Self Storage
- Martinsburg, WV
About this business
Location details
79 Sopwith Way, Martinsburg, WV, 25401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
They like to collect your money but they find it difficult to refund you once you cancel a service and are due a refund. Two weeks have passed since I was owed a refund and the manager has not initiated the refund. This is the worst customer service you can ever imagine. I had to call my bank to initiate a dispute. Avoid being owed a refund. They will find every means to hold on to your refund and hope you forget.
As a new potential customer looking to rent several units for my expanding business needs. I stopped by on my way home to see the property and get quotes to compare. When I walked into the office a young boy was on the phone with a customer. It only took a few short minutes for me to leave for two reasons. First the manner in which he was handling the call was not desirable. Secondly I seen that he had the names of the banks with the entire account number wrote down displayed for anyone and everyone to see it, all anyone wou... read more
When it was Valley Storage,this place was great but when the change over happened and no notification was sent out and also being put on autopay without permission. I moved all of my stuff out of that unit and the other unit I had at a different location. The one female in there was absolutely a dream to work with on handling my concerns but everyone else, absolutely was horrible. Also raising rates by 40% or more every 6 months is absolutely insane.
This is the worse self storage I have ever had. After 2 months they are trying to sell you shit. Late fee is higher than your monthly fee.
Recent ownership change from Valley Storage to Self Storage Plus is a disaster. I have been renting at this location for years. The former Site Managers were wonderful, new management not so much. They put my rent payments on autopay without permission. I moved out of 1 of my units, with appropriate notice, they charged me anyway and are doing nothing about refunding my money after I requested it.
Frequently asked questions about Self Storage Plus
How is Self Storage Plus rated?
Self Storage Plus has a 4.6 star rating with 198 reviews.
When is Self Storage Plus open?
Self Storage Plus is closed now. It will open at 9:00 a.m.