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Self Storage Plus
- Self Storage
- Kensington, MD
About this business
Location details
4900 Nicholson Ct, Kensington, MD, 20895, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I rented a unit here for nearly four years and moved out in September 2025. I started renting when the facility was fairly new, but unfortunately it declined very quickly. The management issues were constant. There was rarely anyone in the office, and the elevator closest to my unit was broken for weeks; including on my move out day, with no signage posted to notify customers. When I first moved in, there were plenty of carts available; by the time I moved out, it was difficult to find even one. At move out, the entrance g... read more
The most disgusting self-storage unit in this area. Never have any workers there. No employees helping you out. Bathrooms are always disgusting 🤮. They don’t have enough carts for use. The elevator is broken and takes a long time to fix. The case always opens for everyone to come inside. The price always rises up like crazy.
I had gone to 3 other storage places to get quotes and info I wasn’t happy with anyone until I went to Self Storage and was greeted by Yvonne she was amazing!! She met us at the door with a smile, gave us a tour and answered every question before we even asked. I had no intentions of getting a unit that day but I walked out with a unit and a lock she recommended. Would definitely recommend this place. It was clean and it was quiet just overall a really good experience.
The people that are leaving high reviews probably don’t go by often enough to see that condition of the bathrooms or gave to fight to find a storage cart which seems more difficult than winning Powerball. I come from a sales, marketing, management and customer service background of more than 40 years and this place is run poorly. People hoarding carts in their units is not enforced. Every time I ask for a cart Im made to feel like Im asking for handout on a street corner and try to get boxes on to a tiny cart kept in the of... read more
Raised my rent $28 again without any notice! Update. Again only ONE other car at the storage facility but ZERO carts. I was contacted and told more were on the way after leaving the original review but alas there was not. Not sure what I’ll do when it comes time to move out and I can’t carry everything, which will be soon given the downhill quality of customer service here. At first this place seems really great but they raise your rent without any notice and claim they send a postcard but not an email. I never received th... read more
Frequently asked questions about Self Storage Plus
How is Self Storage Plus rated?
Self Storage Plus has a 4.6 star rating with 263 reviews.
When is Self Storage Plus open?
Self Storage Plus is closed now. It will open tomorrow at 10:00 a.m.