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Self Storage Plus
- Self Storage
- Sterling, VA
About this business
Location details
24263 Liberty Harvest Ct, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I access my unit infrequently and was surprised to discover how much the customer service and facility quality has fallen off. When I arrived there were zero employees present. This would have been useful to help with some of the problems. My first problem is that none of the elevators in the facility worked. (See videos). This makes it hard to access a storage unit on the upper floors. It didn’t matter if you pushed the button, held the button looked awkwardly at the button the elevators disnt work from the first floor. T... read more
The service level at this location has decreased seriously since we reserved a unit here. This past Sunday we want to remove some holiday items out of storage and there was only 1 cart in the entire facility. There was only one other family there and I can only imagine how frustrating this would be with multiple people here all trying to compete over 1 cart. On top of that one of the elevators was again out of service. I have no idea how long it had been out of service, but will see when we need to go return boxes to sto... read more
I had found out that I recently was being charged for an old unit, I went in person to make sure that they knew I was move to a small unit. I dont even have access to it on my account. I was charged for 2 months and have alarms on my card since I got a new one kept seeing text I missed a payment but check my account as good after adding the new card. I have call the number and no one answers left multiple voicemails, and no call backs. This place is the most unprofessional storage unit I have ever used and they uncharge you ... read more
I’ve never left a negative review before, but I feel it’s important to share my experience. The manager at this storage facility was extremely unprofessional. Instead of helping resolve a simple issue, he raised his voice and spoke to me in a rude, sarcastic way. Every interaction I’ve had with him has been dismissive, eye rolling, talking down, and treating me as if I were a child. During my most recent visit, the situation escalated to the point where I left shaking. No customer should ever be screamed at or made to feel ... read more
Insurance is a scam, nothing personal to the gentleman at facility, still waiting for call back bro. The average consumer is paying for the company's fire and flood insurance. I miscalculated how long the process was going to take in person. We hit a road block with the insurance issue. I have insurance and it's renewing in August. Showed proof that I'm paid up and had policy renewal information certificate. That is where the scam lies. I TRIED to pay for same unit through website and THERE IS NO OPTION TO ENTER OR UPLOAD IN... read more
Frequently asked questions about Self Storage Plus
How is Self Storage Plus rated?
Self Storage Plus has a 4.4 star rating with 174 reviews.
When is Self Storage Plus open?
Self Storage Plus is closed now. It will open tomorrow at 10:00 a.m.