Self Storage Plus

Todd Rogers 

on Google

3 months ago

I access my unit infrequently and was surprised to discover how much the customer service and facility quality has fallen off. When I arrived there were zero employees present. This would have been useful to help with some of the problems. My first problem is that none of the elevators in the facility worked. (See videos). This makes it hard to access a storage unit on the upper floors. It didn’t matter if you pushed the button, held the button looked awkwardly at the button the elevators disnt work from the first floor. T... read more

Matt Hurst 

on Google

2 weeks ago

Have been a customer of this facility for many years, but I’m now looking for a new one. It seems like every time we come to access our unit something is broken. As somebody else has mentioned, the elevators frequently don’t work. This has prevented us at least twice from getting something heavy out of our unit when we needed it. Today the doors closest to our unit aren’t working either. For the prices paid, it seems like the least this place could do is ensure all the facilities are working as they should be at all times. 

Mark Long 

on Google

3 months ago

The service level at this location has decreased seriously since we reserved a unit here. This past Sunday we want to remove some holiday items out of storage and there was only 1 cart in the entire facility. There was only one other family there and I can only imagine how frustrating this would be with multiple people here all trying to compete over 1 cart. On top of that one of the elevators was again out of service. I have no idea how long it had been out of service, but will see when we need to go return boxes to sto... read more

Ariana Noor 

on Google

5 months ago

I’ve never left a negative review before, but I feel it’s important to share my experience. The manager at this storage facility was extremely unprofessional. Instead of helping resolve a simple issue, he raised his voice and spoke to me in a rude, sarcastic way. Every interaction I’ve had with him has been dismissive, eye rolling, talking down, and treating me as if I were a child. During my most recent visit, the situation escalated to the point where I left shaking. No customer should ever be screamed at or made to feel ... read more

D Smith 

on Google

a year ago

The office staff has been very nice and helpful, but apparently have no control over corporate. When I first rented my unit, I asked how long my rate would be good for and was told that they review the rates every 6 months and it may go up a little, based on the market. Yesterday I received a notice in the mail that my rate will go up in 17 days by 46.666%. I compared rates in other nearby facilities to find that this new price well exceeds the market. I called the office and asked to negotiate the price based on the mark... read more