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Self Storage Plus
- Self Storage
- Washington, DC
About this business
Location details
1325 Kenilworth Avenue Northeast, Washington, DC, 20019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unacceptable and heartbreaking. I discovered rat feces all over my belongings inside my storage unit, including items that belonged to my late mother. These were irreplaceable, and they were contaminated while in the care of a facility I was paying to keep them safe. This is a serious health hazard and a complete failure of basic pest control and responsibility. Management did not take this situation seriously. I strongly warn others: do not store your belongings here, especially anything sentimental or valuable.
In the beginning everything was fine, but as time went on the conditions didn't stay the same, but got worst. First the door to get into the elevator lobby was broken and has been for months, then once you get in from the further door, the elevator has been out of service for again, months. Most of the staff has been helpful for the most part, the one member I have interacted with recently, not only was he on his phone the encounters that we had, but his was less then helpful, and even acting annoyed that I was asking him qu... read more
I am writing to express my profound dissatisfaction with the service and condition of my storage unit and the property as a whole. I obtained this storage unit less than seven months ago, and I have recently noticed a price increase of $30 with absolutely no prior notification-no call, text, or email. This unannounced increase is unacceptable, especially given the lack of corresponding improvements or communication. Furthermore, there have been no improvements to the property to justify this increase. Since I began my tenanc... read more
DO NOT I REPEAT DO NOT USE THIS FACILITY!! IF I COULD GIVE THEM NEGATIVE STARS I WOULD!! First of they have a mice/rat infestation that has taken over everybody unit. Customer service is horrible. You go to the front to ask a question, nobody has an answer. They just give you a brochure and tell you to call a number to file a complaint or a claim. They recently had a fire and didn't notify me until 2 weeks after it happened. The elevator has been broken for months causing you to use another on the other side. They never hav... read more
This place needs to be looked into. They have a rodent problem. There were tons of rodent droppings on the ground of our unit space as well as on our actual belongings. There are always a wet spill of coffee or unknown substance on the floor of the elevator; when it does work. Why does one elevator have a code to it on and the other one doesn’t. Why does the Security alarm go off every few minutes, but no one actually comes to check to see what the hell is going on? About two weeks ago now, My mother-in-law, my husband and I... read more
Frequently asked questions about Self Storage Plus
How is Self Storage Plus rated?
Self Storage Plus has a 4.2 star rating with 289 reviews.
When is Self Storage Plus open?
Self Storage Plus is closed now. It will open at 10:00 a.m.