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U-Store
- Self Storage
- Washington, DC
About this business
Location details
301 New York Ave NE, Washington, DC, 20002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was a customer of u-store for a long 7-8 months. Always paid on time and made sure to check things off on my end. The storage temps were either extremely cold or extremely hot, never regulated. Items in the storage were thrown away dues to all the mice and rodents. When closing out the storage unit I cleaned up everything I could but the elevators once again weren’t working. I put all the trash in trash bags and left it in the unit. I notified the manager and got a horrible response. I was treated disrespectful and with no... read more
The best customer service I've ever received is from this company by John. In the one month that I was with U Store, John was so helpful. He helped me with everything that I needed and always was polite and nice. Everybody loves him.
The GM John was amazing! He was helpful getting us setup with short term storage. The facility was clean and we had no problems with the elevator. Highly recommend a place to store near NoMa apartments.
Terrible experience. I rented a unit starting 12/31, but when I tried to access it on 1/1, the access code didn’t work and the unit was locked. I tried contacting support the same day by phone and online chat with no response. When I finally got help days later, I was treated dismissively and told my start date couldn’t be adjusted even though I couldn’t access the unit. When they eventually opened it, the unit was extremely dirty and freezing cold, clearly not cleaned or ready for use. Poor customer service, poor conditio... read more
Iam writing today to complain about the poor service I have received at New York ave U Store far as the elevator. Which have been on and off inoperative for several months. Before this current management, there was less problems. I am a disabled veteran. And the elevator. It's very helpful because of my medical condition. Just recently, both elevators were broke. I had a difficult time trying to maneuver my items. Which caused pain throughout my body. I'm a faithful customer and I do appreciate the staff work. I'm seeking co... read more
Frequently asked questions about U-Store
How is U-Store rated?
U-Store has a 4.5 star rating with 90 reviews.
When is U-Store open?
U-Store is closed now. It will open at 9:30 a.m.