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A-1 Self Storage
- Self Storage
- Lakeside, CA
About this business
Location details
9893 Riverford Rd, Lakeside, CA, 92040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Lies. When I get to the place the storage is a rusty container, not a unit. No mention online or on the phone. And I asked about my own lock and on the phone the answer was yes. Turns out, only on the container. And there is no deal for first month free except on container. Would be nice to be forthright Owners reply is that I should look st the unit. However, it's not a "unit" which implies part of a building, rather it's a standalone, rusty container with a vent that likely leaks water in big rain. The question is, why not... read more
Business response:
We're really sorry to hear that you were dissatisfied with the unit you saw today, John. We always encourage any potential customer to see if a unit really suits their needs before renting with us, and we strive to be as upfront as possible. We hope you find a storage unit that works for you.
The staff at A-1 was really helpful and knowledgeable about all aspects of the storage facilities available. They were super friendly and made renting a storage a very pleasant, easy experience. Would definetly reccomend them to anyone intersted in renting a storage!
Business response:
Tom, we're happy you found our staff to be so supportive during your experience here at A-1 Self Storage. Thanks again for the recommendation, and have an amazing day!
Fermin and Samantha were very professional and helpful!!! Thank you for all the help!! Competitive rates and facilities are clean and safe.
Business response:
Great to hear, Tracy! Thank you so much for sharing your experience with us.
This is one of the better storage places I've used because not only is it enclosed, the floors are sturdy and the overall building is well kept. I didn't see any critter nor traces of them anywhere in the building. The elevators worked extremely well with all the heavy oak furniture we put in them. The u.s. no air conditioning but it seems nice and dry inside. They have a great security system and the entire time they're open, someone is there to assist you with any needs you may have. I have stored with A-1 before but this ... read more
Business response:
Thank you so much, Elaine. We strive for 100% satisfaction and it is great to see we were able to provide you with such a positive experience. The best compliment we can earn is your repeat business and we are happy to have earned yours. Thanks again for taking the time to share your storage experience!
Getting storage in San Diego is such a grind, it was difficult for us to find storage for our 1800 sq ft house but we gave A1 our storage requirements and we got notified whenever there was a unit coming available within our time frame. Fermin at this location was awesome. We realized we needed more storage than the website suggested (will get to that later)and we were able to get one right next to it for a better deal than the first unit. Overall I was very pleased with A1. Ok back to the website. The only suggestion I woul... read more
Business response:
Thank you for sharing your experience, Michael. I'll pass along your feedback on the unit size guide.
Great customer service! Very helpful and quick to respond. Nice location very clean. The process was quick and easy. It is centrally located and easy to get to from the freeway. A-1 seems to pride themselves in great customer service. Which is rare these days. Thanks team A-1 Lakeside!!!
Business response:
Your wonderful feedback and rating mean a lot to us. Its experiences like yours that really keep us motivated! We'll be sure to forward your kind words to our Lakeside A-1 Self Storage team.
Patrick has been nothing but nice and super helpful. He went through all of the paperwork and fine print. He always had a smile and laughing throughout the rental process!
Business response:
Thank you so much for taking the time to share your experience with us, Margerie. We'll be sure to forward your kind words to Patrick.
So far this place is great. The only complaint I have is that I am on the second floor and the weather has been very hot lately... There is no windows,no air flow, and no air conditioning. This makes it almost unbearable when you're moving a load in or out of your unit.
Business response:
We are sorry to hear this, unfortunately, we are dealing with a heat wave right now. During your move, you are welcomed to come to the office as we provide water and have AC running.
Can't believe the warm welcome and friendly atmosphere here. Found out that a portion of the monies spent here will go to charity. Even better huh?!?! Fermin was very pleasant and gets an A+ for customer service. Had candies on the counter. Loved that!! Would definitely use this facility again.
Business response:
John, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 227 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.