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A-1 Self Storage
- Self Storage
- Oakland, CA
About this business
Location details
4356 Coliseum Wy, Oakland, CA, 94601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
***WARNING*** This company practices predatory pricing. They will offer a low rate, then raise it in 4 months and a second time at 12 months. Here's the horrendous part-they double it in just one year. Imagine what happens the next year, or the one after if you're a long term tenant? Imagine your home mortgage or auto lease doubling every year...and how many folks have their units seized because they unwittingly got themselves into this highway robbery.
Business response:
Hi there, Ananda! This sounds unusual and not in line with our typical practices. We would like to to reach out directly to you and discuss your experience in greater detail, but can't seem to locate a customer that matches your Yelp username in our database. Would you be so kind as to reach out to us at customerservice@a1storage.com with your contact information so we can better assist you? Thank you!
They threw away my stuff by "accident." AVOID. I rented a unit this past Monday, because I needed to start moving my stuff out of a very bad living situation. I brought all my most precious and important items there, first. It's now Saturday, and apparently, they accidentally had my unit still marked as vacant, and assumed the four boxes, five bins, and giant bag I just put in over the last few days, was all abandoned by a previous tenant, and they "discarded" it, to rent the unit to someone else. The only employee on site... read more
They are absolutely disgusting. Mgmt is rude and their not friendly to the disabled. Because they don't have janitorial services they feel like they don't have to clean. Bathroom was a nightmare! I'll add a photo later but its nasty. They say they have pest control but I highly doubt they spray indoors.
Business response:
Thank you for sharing your feedback, Candace. We take all concerns seriously and are disappointed to hear that your experience did not meet expectations. Our facility is cleaned and inspected regularly, restrooms are maintained on a routine schedule, and we work with licensed pest-control professionals as part of our ongoing preventative program. We are also committed to providing respectful service and reasonable accommodations to all customers, including those with disabilities. We encourage you to contact our management... read more
I was in need of a storage and this was my first time getting one. I came across this place on yelp and so glad I did. I suggest coming into the location as the call center had a different price. Nae was so helpful she answered all my questions showed me around. Best way to access my storage. The place is so clean. I also love that they have flat beds. You have a personal pin so noone should be able to access a floor that they are not on. The first month was free but you do have to pay the admin fee, insurance and lock. So f... read more
Business response:
We're so glad you had a pleasant first-time storage experience at A-1, Adrienne! Thank you so much for taking the time to leave us such a thoughtful and kind review. Our team is always here to help if you need us!
I've never rented a storage unit before and unexpectedly had to move out of our large home. I called A-1 and spoke to Nae who was super helpful in explaining my options. On move day, I arrived ahead of the movers to make sure everything was a go ( I don't know why I was nervous lol) and she explained the process in great detail and put me at ease. The facility was very clean and the unit was perfect. I recommend...10/10!
Business response:
We're glad we were able to make your first storage experience nice and easy, Asia! Nae and the rest of our crew are here to help if you ever need us. See you again soon!
So far so good! Everyone is very nice and the facilities are very clean. There are a ton of units and it was easy to book one.
Business response:
Katy, thanks for your praise and kind comments about our team!
Quality business. I called a number of storage places and they were most professional, easiest and great pricing. Prisma gave great customer service and was unbelievably helpful. Highly recommend
Business response:
Thank you for the kind words about our team, Adam! We agree the Prisma is the best!
I've been a customer at multiple A-1 locations over the years and have always had an amazing experience. This location is brand new and Corey is an excellent customer service representative. I highly recommend checking this place out if you need to store anything! :)
Business response:
Ele, thanks for your repeat business and for taking the time to let us know how we did!
BRAND NEW storage facility as of June'23! Johnae was wonderful in showing us a few units to choose between. Fast elevators which is great for load/unload! And tall ceilings so you can stack stuff high! We are excited to start storing our extra stuff here!! :)
Business response:
Thanks for the amazing feedback, Rolland! Johnae says thank you for the kind words about her service. We hope to see you again soon!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 194 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.