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33000 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
After having a XLarge Drive-up Unit Price Self Storage Since 2102 next door to A-1 Self Storage and having Price Self Storage Gardners Blow Outside Greasy Black Dirt blown into our Drive-Up Unit we were very disappointed to say the least... Price Self Storage wouldn't even assume responsibility to clean what they had gotten filthy... It was awful and on everything! On ALL the Boxes, and our Clear Shrink Wrapped Custom Furniture was now covered in a dark greyish brown yuk! The Manager at Price Self Storage stated, "He had bee... read more
Business response:
Welcome to A-1, Linda.Thank you so much for taking the time to share your experience. We'll be sure to forward your comments to Kathleen & Alyssa.
We had a unit here for the last year and the staff has always been very helpful. Kathleen (the manager) is very personable and friendly. The units are very clean and the security of the location is thorough. I only give it 4stars due to the fact that the rent did raise, but it seems like they are just figuring out their market as they are a fairly new facility in a high volume area. Overall i would recommend location for the price.
Business response:
Thank you for the feedback, Colleen!
Very annoyed with A1 Storage! I have been with them for about 10 months now and rent has increased 2 times already. The first increase was only $10 so I wasn't that upset about it but the second increase is $40 and that is just ridiculous! You would think they would want to keep their customers but clearly they are banking on people not wanting to bother with moving their things out and just paying whatever they're told. I moved out immediately! The storage facility itself is very nice, well lit, and clean. But if rent incre... read more
Business response:
We're sorry to hear that you're dissatisfied. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities.We review rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing. Thank you for being a loyal customer and we hope that you decide to stay with us.
I am very disappointed with A-1. I have only been a customer of theirs for about 6 months and since starting they have had rent increases twice. The price increments have been substantial each time; I am now paying nearly double as to what I started with. The facilities are very secure, clean, and the staff very helpful, but be prepared if you are going to store your things here because most likely your bill will be unfortunately increased as well. Time to buy my own permanent storage shed for the money I am paying.
Business response:
Thank you for your feedback, Kayla. We, like most storage companies, move in customers at discounted rates. We therefore review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing.
Construction at our home for a few months so we had to put a few rooms in storage. Staff was very helpful in picking out a perfect size unit for what we need. Also, they were cheaper then 4 other places we called in the local area. Thanks again to the A1 Storage staff you were very helpful
Business response:
You're welcome, Pete!
I cannot say enough about the positive experience I have had at a1 self storage SJC. It is one exit from my home, therefore very convenient. However, there are several competitors slightly closer, but I initially chose this location because I was very dissatisfied with the storage I was renting from for over a year. We moved into a1 opening day June 2014. We had to wait and push back move in several times due to delays with Fire Marshall, therefore I was unable to be here for the move in due to a prearranged trip. I initiall... read more
This storage facility is awesome! Kathleen and Billy were so professional, helpful and accommodating when we moved in. They let us borrow the truck for free! Billy even helped me when I hurt my foot moving in. The facility is brand new.....clean, secure, cool and even pipes in music. The hours allow you to come by on weekdays without having to take the day off to do it and it is conveniently right off the 5 FWY. I highly recommend this storage to everyone! Nelda - Laguna Niguel
A-1 is THE BEST!!! I have had several storage units at different facilities all around the area. No place has come near to the quality of service and convenience of access of A-1! I have rented two different units from them and both times I was shocked to find out how little I was paying for the first month. I have used their moving truck several times (at no cost). Kathleen and Billy truly make the experience enjoyable and convenient! I don't offer recommendations easily, especially for standard services that you can get ev... read more
WOW! All I can say is I moved from a storage place where they had no people skills what so ever. I love this place, I especially am so happy with Kathleen! :) She made this move so easy for me. They let you borrower there truck for free. The place is immaculate, cool, clean and even has music! I love how secure it is here. I also think the hours are great for the customers! If I know of anyone that needs a storage I would recommend them to come here. Couldn't be happier such a well maintained professional Operation! Andra M.
A-1 Self Storage has a 4.5 star rating with 172 reviews.
A-1 Self Storage is closed now. It will open at 9:00 a.m.