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A-1 Self Storage
- Self Storage
- La Habra, CA
About this business
Location details
420 E Lambert Rd, La Habra, CA, 90631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I will say that the front desk manager Sarah was super informative, very helpful. Her customer service skills was so welcoming. I totally would recommend this place. Thank you for everything. Keep my shoes safe.
Business response:
Marrina, we always strive to provide top quality service to every guest, and are pleased to hear that you found Sarah to be so helpful. Please don't hesitate to reach out if there is anything else we can do for you!
Jaz gave us excellent customer service!!! She answered all of our questions. She was super professional and kind. I will definitely recommend this storage to my family and friends!
Business response:
Vivian, thank you for your kind review and recommendations; we are happy to pass along your comments to Jaz here at A-1 Self Storage. It will brighten her day!
Very friendly, helpful and efficient. Competitive prices too. I'd reccomend to friends and family.
Business response:
Thank you, Cherish. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The self storage business seems inherently dishonest, this place being no exception. I don't know that any competitors would be better, but customers should be aware of what type of contract they're getting into. Pros: The facility is clean, the prices seem comparable to local competition, Sarah the onsite manger was easy to deal with, and there are carts available to move your things. Cons: The contract includes a provision that A-1 Self Storage can increase the rent on units at any time. Sarah indicated that they "always" ... read more
Business response:
Thank you for your feedback, Morgan. I understand that Sarah has worked with you to help alleviate your concerns as best she can. I wanted to post some clarifications to your Cons list so that other Yelpers can benefit from your review. Our contracts are on a month-to-month basis. That gives you a lot of flexibility with your move-out date, but it is not a long-term contract. We, like most storage companies, move in customers at discounted rates. We review those rates at 5-6 months and sometimes make adjustments accordingly... read more
I attempted to rent a small storage unit for my daughter to use over the summer. She is a teacher and needs to store her classroom supplies. When I inquired online about reserving a unit, Sarah emailed and called me the next day ... ready and willing to help. When I explained that we needed a small unit and for a short term, I never heard back from her. I emailed three times with no response. I guess they do not want short-term business. I understand that it may not be profitable, but they just lost any future rentals from m... read more
Business response:
Linda, we are so sorry to hear you did not receive the top-notch service we strive for and assure you this is not acceptable. We will have this situation addressed immediately to ensure it does not happen again. Thank you for providing us with this feedback. Should you need storage in the future, please feel free to message us directly and we would be happy to help.
Thank you Sarah at A-1 self storage! Sarah was great, she was very knowledable, great help and efficient! Made it all easy for me :) Prices are very reasonable and storage is clean! Good place
Business response:
Welcome to A-1 Self Storage, Naz! Thank you so much for taking the time to share your storage experience with us. We'll be sure to forward your kind words to Sarah. It will brighten her day!
Update - this storage facility has since been broken into AGAIN after this. Thankfully nothing was taken from my unit, repairs were made pretty quickly. However, I have since moved my things to the third level (the higher the harder to get to). And have to complain about the frequent number of transients that go in and out of here in the evening. As a customer, I do now feel safe going to the unit after dark, or even after the staff has left for the day. Additionally, the hallways on the first floor of the building next to t... read more
Business response:
Our Area Manager, Scott, left a voicemail message for you earlier today to discuss your concerns directly, April.
Expensive and you will get your car locked inside. If you are there passf the time allowed no one minute more or yiu wont be able to drive off
Business response:
For the safety and security of our customers, their belongings, and our facility, we do enforce strict access hours. We're sorry for any inconvenience, but everyone's safety is of our utmost concern.
Been renting here since October awesome Place really secure never see any real sketchy people does not like marijuana every once in awhile but I think the people are smoking outside or surrounding don't have to worry about any of that hearts are always available
Business response:
Thank you so much for taking the time to share your experience with us. Rest assured, we do not allow smoking on the grounds. If you do notice anyone smoking, please report it to the office right away. We want to be sure to address these issues to ensure the best experience possible for all of our customers.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.4 star rating with 210 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.