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A-1 Self Storage
- Self Storage
- La Habra, CA
About this business
Location details
420 E Lambert Rd, La Habra, CA, 90631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I attempted to rent a small storage unit for my daughter to use over the summer. She is a teacher and needs to store her classroom supplies. When I inquired online about reserving a unit, Sarah emailed and called me the next day ... ready and willing to help. When I explained that we needed a small unit and for a short term, I never heard back from her. I emailed three times with no response. I guess they do not want short-term business. I understand that it may not be profitable, but they just lost any future rentals from m... read more
Business response:
Linda, we are so sorry to hear you did not receive the top-notch service we strive for and assure you this is not acceptable. We will have this situation addressed immediately to ensure it does not happen again. Thank you for providing us with this feedback. Should you need storage in the future, please feel free to message us directly and we would be happy to help.
Thank you Sarah at A-1 self storage! Sarah was great, she was very knowledable, great help and efficient! Made it all easy for me :) Prices are very reasonable and storage is clean! Good place
Business response:
Welcome to A-1 Self Storage, Naz! Thank you so much for taking the time to share your storage experience with us. We'll be sure to forward your kind words to Sarah. It will brighten her day!
Update - this storage facility has since been broken into AGAIN after this. Thankfully nothing was taken from my unit, repairs were made pretty quickly. However, I have since moved my things to the third level (the higher the harder to get to). And have to complain about the frequent number of transients that go in and out of here in the evening. As a customer, I do now feel safe going to the unit after dark, or even after the staff has left for the day. Additionally, the hallways on the first floor of the building next to t... read more
Business response:
Our Area Manager, Scott, left a voicemail message for you earlier today to discuss your concerns directly, April.
Expensive and you will get your car locked inside. If you are there passf the time allowed no one minute more or yiu wont be able to drive off
Business response:
For the safety and security of our customers, their belongings, and our facility, we do enforce strict access hours. We're sorry for any inconvenience, but everyone's safety is of our utmost concern.
Been renting here since October awesome Place really secure never see any real sketchy people does not like marijuana every once in awhile but I think the people are smoking outside or surrounding don't have to worry about any of that hearts are always available
Business response:
Thank you so much for taking the time to share your experience with us. Rest assured, we do not allow smoking on the grounds. If you do notice anyone smoking, please report it to the office right away. We want to be sure to address these issues to ensure the best experience possible for all of our customers.
What a great facility! Clean, accessible and we'll lit. Nice, clean restrooms also. Our move in and out was smooth and easy. We definitely recommend this location.
Business response:
Thank you, Alyson! Please let us know how we can improve from a 4 to a 5 star experience for you.
I didn't receive my first month free or 3 free boxes like they say they offer. The manager Bryan is extremely rude. He's unprofessional, not helpful and just unkind. I stored my belongings there for 4 months and left because of him. My friend has been storing her stuff there as well for 6 month and also left due to how he treats his customers.If you call customer service to make a complaint regarding his behavior nobody ever calls back to take down the report. I storage facility itself is secure and clean. I liked the fact i... read more
Business response:
Thank you for your feedback, Tawny. I understand that you were put in contact with our Area Manager Scott over the weekend. If your issue remains unresolved, please feel free to reach out to him directly.
Just moved in this past weekend. Great clean facility. Great security compared to most other places, secure gates, cameras, and alarms. Good customer service and well planned facility with everything you need available.
Business response:
Thank you so much, Vincent. We value your business & appreciate that you've taken the time to share your storage experience!
If you have to store stuff, I recommend A-1 in La Habra. The facilities are clean and secure, and the staff are very helpful. I've rented units at A-1 at various times over the last dozen years, and I have never been disappointed. Today, my dad needed to store some stuff, so I took him to A-1 to check it out. Brian was friendly and knowledgeable (as always). He helped my dad figure out the appropriate size unit, showed him around the facilities, and made filling out the paperwork a breeze. My dad is happy about the price, an... read more
Business response:
You're welcome, Michael. I'm so glad to hear we earned your repeat business & referral. I'll be sure to forward your kind comments to Brian.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.4 star rating with 203 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.