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A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
1501 Frazee Rd, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Please review pricing and special On-line offers $$$ On-line offers change daily - Requested On-line offer be honored, Area manager returned my called and explained it was a Sunday and he will make this quick (twice) and will not honor price after price quoted has changed (disrespectful authoritarian tone). Would have rated one star, however ALL other staff (female) interactions at this location and corporate office were professional and courteous. Unsure why the area manager (male) has a position that requires him to actual... read more
Business response:
Vina, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Great customer service and very convenient location. We were able to get the first month free because of a promotion however I wish the regular monthly prices were lower. For the size though , an 8X10 and $202.00 a month including insurance , that's not too bad compared to other companies.
Business response:
Thank you, Guadalupe. Your recommendation means so much to us! We will be sure to pass your feedback on to our team.
Great service from Jessica and Lulu today. Was able to get a unit right near a lift for a great price. Don't hesitate to come here for your storage needs.
Business response:
Thanks for sharing, Omar! We're lucky to have such amazing employees on our team.
Jessica is the bomb. Very friendly and professional intake process. Very neat and clean facility.
Business response:
Matt, we appreciate you taking the time to share your experience with us! We agree, Jessica is an asset to our team and we're delighted to hear you had such a positive experience! We look forward to serving you again in the future!
I rented a 10x30 storage unit from this company and paid over $500 for one month of storage. I was originally told that I would be able to access the property the same day I rented, but then later told that even though I had a full U-Haul and although it was only 1 minute passed the closing time, they would not make an exception. Even though their website claims "We also utilize self-serve kiosks at many of our locations allowing us to reduce costs while still giving customers first class service and the ability to convenien... read more
Business response:
Courtney, we are disappointed to hear about your experience with us at A-1 Self Storage. We see that you have chosen to go elsewhere and we have refunded your money but our Operations Manager will reach out to you if you would like to further discuss your concerns.
This facility is super clean , safe and the staff are fantastic n very very helpful! I keep my things here and I feel very good knowing there's surveillance cameras as well as a 3 point security system once you enter definitely worth the extra money! Shout out to Jacob for being a phenomenal customer service employee!!!
Business response:
Malania, reviews like this give us motivation and help us ensure we provide high-quality care!
Great clean and friendly staff and storage. Been coming here for three years and have always had great service and professional results concerning my storage needs. Hands down best storage in San Diego. Don't bother with the mass competition. Come here first for best rates and best service.
Amazing! Way better and more accommodating then the other guys on the mountain! App on the phone to open the gate is outstanding! Thanks
Business response:
Tj, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Best Team Ever. Sierra helped me today transfer my storage unit. She was so efficient and went through the whole contract terms with me and made sure I understood everything. The whole team and she's specially was so pleasant. The office AC was not working and its 100 degree outside yet, she was not complaining and pleasant and so helpful. Thankful for this experience. I was gonna move out of my unit since price is high, they made sure I can find good deal within their space. Also, with the great team and customer service, I... read more
Business response:
Thank you so much for sharing with us, Lourd. We've since fixed the air conditioning in the office, but we're happy to hear you had such a great experience in spite of that. I'll be sure to forward your comments to Siara, I know it will brighten her day!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 597 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.