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A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
845 Hollister St, San Diego, CA, 92154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Clean and very friendly staff, they also were patient and helpful when answering a few questions and concerns we had. We definitely recommend this location.
Business response:
Berenice, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you so much for sharing your experience with us.
Good friendly service :) Staff was very helpful and showed us around and made us feel welcome!
Business response:
Alondra, thank you for your kind words and this wonderful review!
Great customer service over the phone and in person! Suyumi helped me find just what I was looking for.
Business response:
Debbie, we appreciate your positive review about your recent experience with us!
I shopped at a lot of the storage facilities, in the South Bay, and this one was by far one of the cleanest. I also got a reasonable rate when I rented my 4x10 in the summer of 2020. Aside from not being able to find a cart, sometimes, my biggest issue is that my rent has gone up twice in 16 months. Recently it went up close to 15%. I know rent will increase, but I wasn't expecting to be paying as much as I am now, in less than 2 years. It is generally clean inside. The back parking lot is sometimes littered with junk or tra... read more
There are over 700 units and only FOUR carts for paying customers to use. That math doesn't make sense. If you plan on doing a quick load in or out, don't expect an available cart. There are always a tons of people living from their cars/vans/trucks parked outside using the carts for hours. The place is locked but doesn't feel safe. The doors are supposed to stay closed/locked but every time I've been here they are wide open, allowing anyone to walk in. You would think that with all the cameras, the employees would see the o... read more
Received excellent customer service from Ray. I was looking for a last minute storage space and I had called a different location and they were very helpful and actually told me that this location had the space size I needed. I made my reservation online. When I got to the location, I was assisted by Ray. Everything went smooth, I did have to make a change to my reservation and he was able to accommodate me. I rented a drive access storage unit. The only reason I didn't give a 5 star is because in the middle of unloading, I ... read more
Business response:
Thank you so much, Bibi! We appreciate you taking the time to share your experience with us and value your honest feedback to help us improve!
Had a great experience with my first storage rental. Spoke with Elizabeth at the front desk and she was very helpful and professional. The facility is very clean and you get a free move-in truck up to 20miles for first time renters. Also, you get a free lock once you "check-in" yelp when u do a review which is what you'll need for your storage. Yes, u need insurance but if you already rent and have renters insurance then you can use what you are already paying for at No extra cost.... Gave me a good deal on a 10x10 on the fi... read more
Business response:
Thank you so much, David. We value your business & really appreciate that you've taken the time to share your storage experience in such detail. Your kind comments will brighten Elizabeth's day! To clarify, only a Yelp check-in is required to receive the free-lock check-in offer. Users do not need to write a review.
This place has the worst Customer Service I have encountered in a very long time. I was interested in renting a unit there but decided against it after witnessing how awful they were to one of their customers. Do yourself a favor and skip this place.
Business response:
Michelle, we are so sorry to hear you did not receive the top-notch service we strive for, and assure you this is not typical. We will have forwarded your review to the management for review. Thank you for providing us with this feedback
Great customer service and immediately responded to an issue I had. I recommend this company!
Business response:
Ray, thank you for the recommendation, and have an amazing day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 397 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.