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A-1 Self Storage
- Self Storage
- San Jose, CA
About this business
Location details
2900 Monterey Hwy, San Jose, CA, 95111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Great customer service at this facility ! will always come back for boxes for staging. Patrisha is always very helpful and always reminds me of the deals with buying boxes. She also never fails to offer her assistance with my purchases to my car. Will always recommend this place.
Business response:
Prophecy, thank you so much for leaving us a stellar review!
Good costumer service helped me on what I was looking for for my needs of storage thanks!!
Business response:
We're so happy we were able to help you out, Fernando!
I was going through a really difficult move, reflecting back I gotta say that my experience at A1 Storage was the only thing that was an easy positive experience. Shot out to Patricia who assisted me, keeping it professional and swift while displaying compassion for me and my situation. She knew the business and helped me effectively. Ty for being so pleasant and kind. I will also add the pricing is cheap here. Competitors are charging twice as much. Thanks Al Storage and staff
Business response:
Thank you so much for the amazing review, Elena! We're glad our team was so supportive and helpful during your move. Whenever you need us, we promise we have your back!
Friendly/helpful staff, and great deal. Johanna demonstrated exemplary customer service, I would recommend this place to all my friends and family.
Business response:
Luis, thank you so much for taking the time to share your positive experience with us. We appreciate your recommendations and hope you have an amazing day!
A-1 Storage on Monterey Ave in San Jose is the BEST!!!! They have been my provider for over a year and are ALWAYS so courteous, helpful and respectful! They are also extremely clean and I never worry that my belongings are safe and kept in good condition! They are by far the best and they are AFFORDABLE!! Brenda Post
This is the best storage facility in San Jose! I rented 3 units from them for over a year, and never had any concerns. The facility is safe, the grounds are clean, and all of the staff are awesome! (Especially Adam & Maggie) Although I no longer have a need for storage, if I was ever to rent again, this is the only facility I would rent from!
Beware of A-1 Self Storage! Customer service is poor as they will promise you a reasonable rate for a storage unit which will quickly increase nearly 50%. When I questioned A-1 regarding the huge increase in a matter of weeks of moving in, I was told that A-1 has the right to increase rates as they are "month-to-month." There are plenty of other storage places nearby for far cheaper and with much better customer service.
Business response:
We're sorry to hear that you're dissatisfied, Jack. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, convenient facilities and month-to-month flexibility. Your original monthly rate is not guaranteed for the life of your rental with A-1. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, well-maintained facility. Thank you for b... read more
The customer service was terrible. Very rude lady at the front desk said customers me down we have space. Then didn't have the right space.
Business response:
Thank you for your feedback, Charles. We strive to provide friendly, professional service to everyone who contacts or visits our facility. We are unable to identify any record associated with this review, but we would welcome the opportunity to learn more about your experience. Please feel free to contact our office directly so we can better understand your concerns and address them appropriately. We appreciate all feedback and are committed to providing excelle
The customer service is impeccable Patrisha was really good at making the experience fast and easy THANKS
Business response:
We appreciate the wonderful feedback! Thank you for taking the time to let us know how we did.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 301 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.