This profile has been claimed by the business owner or representative.
A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
3911 Pacific Hwy, San Diego, CA, 92110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Clean units with friendly and helpful staff. Isaac was especially helpful and made my storage experience great.
Wow! This A-1 Self Storage really does things right. I needed a short term storage rental and both the Manager Steve and Assistant Ken were both gracious and helpful to find the ideal space. I was treated with kindness and respect and they made the process comfortable and welcome. The facility is well maintained and clean. Most of all it is highly secure. I never worried about the safety and environmental conditions for my belongings. I highly recommend this business to anyone. The rates are very reasonable and there... read more
Business response:
Thank you so much, Martha. We value your business! I hope we can serve you in the future if the need arises.
While the staff was super helpful, the surprise rate increase of 19.93% after three months is an absolute insult to my intelligence. Not even inflation is that high. What are these increases, Trump related? Everything he touches turns to crap after all.
Business response:
We're so glad you had an excellent experience with our customer service team, Bryan!
Too many homeless people smoking in the elevator or on the floors after the office is closed. Sometimes the smell of weed or cigarette smoke is overwhelming. Too bad there are no cameras in the elevator or floors but then my rent will go up again so here I stay.
Business response:
Hi Melissa! We take all concerns very seriously and would love to speak with you directly regarding your experience. Would you be so kind as to email us your contact information and more details at customerservice@a1storage.com so that we can better assist you? Thanks and have a great day!
Two months after getting the storage unit and going on deployment and they already raise the rates. I DO NOT RECOMMEND for military. Have no choice to move somewhere else so now we get to wait and see how much it goes up over the next couple of months. Super fun.
Business response:
We're sorry to hear that you're dissatisfied, Emily. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, convenient facilities. Your original move-in rate is not guaranteed for the life of your rental with A-1. If you would like to discuss your experience with our team, please feel free to contact us at (619) 297-9707.
Professional beyond measure. It's been awhile since I've experienced customer service at this level. Highly recommend.
Business response:
Brandon, thank you for your kind words about our service!
OMG, Lydia was amazing to work with!! She was so patient, professional, and informative. Walked me around from unit to unit (more than once) while I called my family on FaceTime to help select my storage unit. She also helped me out in my juggling act holding various units and arranging my payments to start on my move-in date. And she even ensured I got a discount! I previously stored at a different A-1, and there is no comparison to the level of service at this location. I didn't know storage crews could be so friendly, org... read more
Business response:
it's our pleasure to serve you, Heather! We're so happy to hear that we could make finding the right storage unit for your needs simple and enjoyable. Lydia is a huge asset to our team and we are so lucky to have her!
I have rented storage unit at A1 storage on Pacific Highway since July 2023 and not even 6 months into contract they are raising rates 10% Do yourself a favor and rent elsewhere.
Business response:
Thank you for your feedback, Carol. We, like most storage companies, move in customers at discounted rates. We, therefore, review those rates at 5-6 months and sometimes make adjustments accordingly. We then review rates again after another 12 months and evaluate market conditions and pricing.
It was very clean and secure. The staff was super nice. I would rent a unit there again if I ever have a need in the future.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 371 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.