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A-1 Self Storage

4.6
  • Self Storage
  • San Jose, CA

About this business

Consumer ServicesSelf Storage

Location details

1701 Senter Rd, San Jose, CA, 95112, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.6306 reviews
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Moe H.'s profile image
Moe H. 
rating
7 years ago

John was very helpful . Provided us with the best plan to accommodate to my needs. Thank u! 

Business response:

That's great news, Moe. Thank you for sharing! 

Alice O.'s profile image
Alice O. 
rating
7 years ago

I just moved out of this facility. It is a great, clean, and safe location. I never had a problem with all the people that work here. The place was clean and I never experienced any problems. Chris the manager is very responsive to questions or concerns. Great Customer Service! I would definitely use A-1 and the Senter location again. 

Business response:

Thank you so much for taking the time to share your storage experience with us, Alice. We appreciate your positive feedback and we'll be sure to forward your kind words to Chris, Andrea, and Dana. 

Souleye D.'s profile image
Souleye D. 
rating
8 years ago

I was super excited when I found the rental rates at this location were significantly lower than most of its competitors in the area. On my first visit the staff was very pleasant and professional, and during my tour of the facility everything appeared to be clean and well-kept. Unfortunately, after hauling all my stuff and packing everything away in my unit I came across MULTIPLE cockroaches in and around my unit's area. I immediately notified the front office and while they did state that they occasionally spray the facili... read more

Business response:

We are so sorry to hear you had anything less than a 5 star experience, Souleye. Rest assured, we do provide monthly pest control at our facility. Our Area Manager, Allen, should have reached out to you yesterday to discuss your concerns. If you need any further assistance, please don't hesitate to contact me. You can respond to me via a private message here, or email me at social@a1storage.com. 

Jennifer K.'s profile image
Jennifer K. 
rating
8 years ago

Was hoping to have a wonderful experience at this storage center but customer service was terrible. We checked out their cart and were asked to provide our driver license for them to hold as we used the cart and were also asked to return within half an hour. To accommodate, we rushed moving our items to meet the half an hour deadline and by the time we returned to the front office, the gal was gone and the sign said to call the courtesy phone for assistance as the staff was out on the grounds. Of course, the phone did not co... read more

Business response:

We are sorry to hear that Jennifer. We've forwarded this to management and let them know. Our Area Manager, Allen, would really like to discuss your experience with you. Would you please send me your contact information? Please feel free to respond to my private message, or email me at social@a1storage.com. 

Lina M.'s profile image
Lina M. 
rating
8 years ago

This place is legit all the way! If I was looking for storage that was clean, secure, affordable, and with excellent service, this meets all hands down. The units are alarmed. No one can sneak behind a car because they will approach you and let you know that is not correct. I stored my items for about 4 months and was super happy with the price, facilities, and attentiveness. 

Business response:

Lina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at A-1 Self Storage. 

Alic H.'s profile image
Alic H. 
rating
8 years ago

Probably one of the best customer service I have ever gotten from Andrea and Chris. They not only made the process easy and fast but also helped me out as I had a hiccup upon moving in. It was phenomenal experience. They facility was extremely clean and tidy as well! 

Business response:

Thank you so much, Alic. We value your business & appreciate that you've taken the time to share your storage experience! We'll be sure to forward your kind words to Andrea and Chris. 

Rose Hong T.'s profile image
Rose Hong T. 
rating
8 years ago

I don't know if this makes sense without a drawing, but my 10x4 unit's door opened to the center of the unit lengthwise, so I could store items on the left and on the right. I love this because everything is reachable. At other storage locations, the door opens from the shorter width, and large items would be stored to the back and not accessible until move out time. I found A-1 because the past self-storage location I used randomly raised the rent on me. I hope that doesn't end up happening here too. This is the cleanest se... read more

Business response:

Thank you so much for sharing your experience with us, Rose! 

Robert A.'s profile image
Robert A. 
rating
8 years ago

I used this storage place for over six months. The staff was just as friendly and helpful from before I picked my unit to the time I moved out. The restroom was always clean and helpful when I needed to use it. The hallways are automatically well lit and there were always at least one cart available for moving my things. Thank you Chris, Andrea, Kevin & Dana for a great experience and great customer service! 

Business response:

You're very welcome, Robert. We appreciate you taking the time to share your experience with us. I'll be sure to share your kind words with the team. 

Irene R.'s profile image
Irene R. 
rating
8 years ago

I don't usually take much time to provide reviews but this place gives me very mixed feelings. First thing, the property is very clean and well kept, a little creepy when you're on the floor alone but that's beside the point. When I came to check it out there was a very nice man named Kevin who was very helpful, showed me around, answered all my questions and helped me to decide on this facility to store my things. Then, we went to the office to do paperwork and that's where I met a very condescending, rude, thinks he knows ... read more

Business response:

I sent a private message, and I haven't heard back from you, Irene. We are sorry that you experienced less than 5 star service and would like to put you in touch with an Area Manager to discuss your concerns. Please contact me via private message or email me at social@a1storage.com with your contact information. 

Frequently asked questions about A-1 Self Storage

How is A-1 Self Storage rated?

A-1 Self Storage has a 4.6 star rating with 306 reviews. 

When is A-1 Self Storage open?

A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.