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A-1 Self Storage
- Self Storage
- La Mesa, CA
About this business
Location details
8328 Center Dr, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Gee, I wish I could say something better about A-1 Storage, because it seems they have great rates and are close by, but unfortunately, I can't. They don't seem to really know the meaning of good customer service when the customer has a question or that they simply would rather not hear about. Instead, they cop an attitude and sound very canned. If you're not happy with this treament, then YOU'RE being unreasonable, so now YOU are the bad guy! Not my idea of "EQ" -- emotional intelligence. Being evasive and spouting a script... read more
Business response:
We're sorry that we couldn't resolve things to your satisfaction, Tina. We wish you the best in your search for a self storage facility.
I had the worst experience of my life at this so called freindly neighborhood storage facilitie. JENNIFER the girl who runs the place is just bad news(I think she was on drugs or something). She tried to say that i was tring to break in to my own unit. She caled La Mesa Police on me and im still not to clear on what she told them? Needless to say i wont be using them again . La mesa P.D. we're really nice and polite, i showed them some i.d. and my paper paperwork and they told me to have a nice day. I will be moving out of t... read more
Business response:
We take the safety and security of our customers very seriously. If something seems suspicious, we have to err on the side of caution. If you would like to discuss your situation further, please email social@a1storage.com, so that we can put you in touch with the local Area Manager.
Absolutely the most efficient, knowledgeable, courteous team of staff I dealt with. This is the first time I rent one unit, in my Son's name, he resides in Arizona... I received the best help and support. A1 Center Drive in La Mesa, you have made a loyal customer out of me. Thank you so much for your job well-done.
Business response:
Thank you so much! We value your business & appreciate that you've taken the time to share your experience.
My son and I stopped into A-1 on Center Dr yesterday to see some of the units for rent, Eric was at the counter, He was friendly, helpful, and knowledgable, He told us what they had available at this time and mentioned one of the deals that they had for one of the units. He answered all our questions politely and made us feel this spot would be a good choice! So we signed up. It's amazing what a person with CUSTOMER SERVICE skills can do for a company! It's one thing to know all the facts but equally important is a smile and... read more
Business response:
We appreciate your business and value your feedback, Suzanne! We'll be sure to forward your kind comments to Eric.
Eric helped us, 5 star experience. He was clear and straighforward and answered all our questions. We signed up immediately due to our interest in the storage space in conjunction with our intuition, largely in part due to Eric at the front desk.
Business response:
Great to hear, Michael! Thank you so much for sharing your experience. We'll be sure to forward your kind comments to Eric.
What a great storage facility. It was clean, easy to access, and quite secure. The office staff were friendly an very helpful. P\hone calls were returned very promptly, even when I really didn't leave a message.
Business response:
Thank you for sharing, Kenneth!
Let me say this to start out! A-1 is Clean, Bright, Affordable, Secure, But did you know: They're Responsive and Knowledgeable I finally met Jenn in person after all the other communication. She' was helpful, courteous and Very Knowledgeable! Getting storage is easy, but try dealing with the staff at some of these other storage places can be a handful and then some! I was not sure what I was going to do after my mother passed and I had the unpleasant chore of cleaning up her belongings from various storage sites. (Why she fe... read more
Business response:
Thank you so much for sharing your experience with us, Paul! Glad to hear we were able to help you in a time of need. I will be sure to forward your kind comments to Jenn. It will make her day!
I just moved in to town and this place was recommended so I thought I would check it out. Great place, clean and very well maintained. The prices are very competitive and the employees are super nice and helpful. I highly recommend this storage facility.
Business response:
Welcome to A-1, Joseph!
I was only there less than a year and there was an $8/month increase for an already overpriced 5 x 10 unit (2016 rates are now $124 for a teeny unit). The people were nice but half of the carts don't fit in the elevator and are near impossible to maneuver. I already mentioned this to them and they said use the small cart...then while moving out, the girl walking the units said that there were no security cameras inside! Even my cheaper unit way out in Lakeside had cameras! I could not recommend this place. It's clean enough ... read more
Business response:
Hi Suki, we find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We know locating the smaller cart can be a challenge for the elevator, and because of this, we are actually in the process of upgrading the elevators on the property to make it easier for our tenants. Also, we do have cameras throughout the property, including the building entrances. We work hard to provide the b... read more
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 642 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.