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301 High St, Oakland, CA, 94601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Excellent experience. We left furniture and storage boxes here for several months while moving/consolidating households. The staff was always friendly, efficient, and clear about charges and policies. The facilities were clean, felt secure, and, aside from an occasional bobble with a sticky elevator call button, functional. It is interesting how a couple of storage units always seemed to be in use no matter when we went in to drop off or pick up. Once we saw what I'd swear to be a picnic happening in front of one of the grou... read more
Business response:
We're so glad to hear about your positive experience, Jon! Thank you so much for sharing. We'll be looking into that situation and making sure the tenant is not going against our policy. Have a great day!
We are having a great experience here at A-1!! No complaints and everything we needed at the right price. Friendly service!
Business response:
Robyn, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
I have to say that from all of the self storage facilities I've had to use, this has been by far the best experience. Mark checked me in and was very informative from the get go. He asked great probing questions so I would get the best use out of this facility along with helping get the most out of my money. Every time I had to make a stop, I would see Mark either helping a customer, walking the grounds making sure everyone had a pleasant experience, and always addressed the customer by name. That is great service. If I had ... read more
Business response:
We're so glad to hear about your positive experience, David! Thank you so much for sharing. We'll be sure to forward your kind comments to Mark.
This place will get you for every penny they can. Your bill escalates so read the fine print. When it was time to cancel, they told me they don't do refunds, even though my auto payment had just come out. Girl at the front desk said they require a 10 day cancellation notice. I told her I would like to do that, and get a refund for the remainder of the month, but she said they don't do refunds. When I asked why the 10 day cancellation policy if no refunds, she refused to answer. She gave me Allen McCarthy's phone number and h... read more
I'm not sure how a storage facility can be awesome, but this place is great! I'm selling my condo, so everything needed to go in storage. I had made a reservation at the place across the street, but I thought I'd made it at A-1. The competition across the street did not have very good "curb appeal." In fact, it looked a bit dodgy, so I drove across the street and rented a 10x10 unit on the spot. I didn't get the name of the woman who helped me (bad move!), but she couldn't have been friendlier or more professional or accommo... read more
Business response:
Thank you so much, Kim C. We value your business & appreciate that you've taken the time to share your storage experience!
Anna is a wonderful person, so kind and professional. I intended to shop around but was so floored by her calm and friendly demeanor that I signed up. Moving is so stressful, that a kind touch here and there makes a big difference. Nitty gritties: Easily accessible. Gated entry with code. Wide, clean elevators with a "hold" button that makes it easy to load without the door closing on you. Free carts. Clean corridors. Water view from next to the elevator to help you destress. Facility closes at 10 pm. Units may not have ligh... read more
Business response:
Thank you so much. We value your business & appreciate that you've taken the time to share your storage experience! We'll be sure to forward your kind comments to Anna.
We needed to store items near Alameda where we were doing Interior Design project and found this location the same day we searched for storage online. All the staff I interacted with and specifically Marisol, Maribel and Anna were very professional, courteous, and helpful every time I requested help and I can't thank them enough for their assistance. One more item that I think is very important, the whole warehouse is clean at all times. I had a great experience and recommend A-1 Self Storage without hesitation.
Business response:
Thank you so much for taking the time to share your storage experience with us, Keith. I'll be sure to forward your kind words to Marisol, Maribel & Anna. I know it will brighten their day!
In the process of moving I needed to put some items in storage and began to check rates in the area so I wouldn't have to go far. I saw A-1 had a good rate and promotion for the size storage unit I was interested in and began to fill out the reservation form. Before it could completely submit I received a call from Anna. She confirmed all of the information I had entered on the form and told me she'd be there to assist with my needs. I arrived and Anna was pleasant in going over the rules and things I should know since this ... read more
Business response:
Welcome to A-1, Itika! Thank you so much for sharing your storage experience with us. I'll be sure to forward your kind words on to Anna. I know it will brighten her day.
The staff is very helpful and the facility is new and clean. The location is convenient and safe and even has water views. The storage units are armed with alarm and you would need to arm/disarm, which is how you get in/out from the nice, secure gates. Hand trucks/carts are available for use for free (need to be checked out during office hours but can return after hours), and there are nice, big elevators that can fit 4 of those hand trucks. There are restrooms on-site. We were not able to find any trash can or dumpster on-s... read more
Business response:
Thank you so much, Carol. We value your business & appreciate that you've taken the time to share your storage experience!
A-1 Self Storage has a 4.6 star rating with 342 reviews.
A-1 Self Storage is open now. It will close at 5:00 p.m.