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A-1 Self Storage

4.7
  • Self Storage
  • San Jose, CA

About this business

Consumer ServicesSelf Storage

Location details

401 Santa Ana Ave, San Jose, CA, 95112, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.7302 reviews
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Lexie C.'s profile image
Lexie C. 
rating
3 years ago

Great service! All questions were answered and left feeling comfortable that my things will be stored safely. 

Business response:

Lexie, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! 

Ray S.'s profile image
Ray S. 
rating
3 years ago

I appreciate how clean and secure the facilities are. The location is very convenient being near 2 different major freeways. I stayed here for 2.5 years and never had any issues. The service has also been very good. James is very responsive and I can appreciate his sense of humor. My only knock is the number of rent increases and why I can't give it 5 stars. Overall, a very positive experience and would recommend this storage facility. 

Business response:

Ray, thank you for the feedback. We are happy that the service level from James met your expectations. 

Andres S.'s profile image
Andres S. 
rating
3 years ago

Amazing and very clean location. Amazing staff and people working here. Matt even know your name by hearts. He the reason I stick around great individual that represent this company. 

Cara D.'s profile image
Cara D. 
rating
3 years ago

Juan was very helpful. We came in with no knowledge and he was was able to answer all questions and shows us the units. He was just very informative and I appreciate his efficiency. 

Ralph L.'s profile image
Ralph L. 
rating
3 years ago

This storage unit location is very helpful Juan is very thorough, and explained all the ins and outs of the rental agreement I recommend this location 

Isaac E.'s profile image
Isaac E. 
rating
4 years ago

Rented a storage unit for ~18 months during COVID after doing a lot of research. During the same period, a friend using Public Storage had his unit broken into and lost a lot of valuable possessions. I had no such worries given the excellent customer service and attention to detail at A-1. Some highlights: * Excellent service when purchasing and accessing the unit. James could teach a Masterclass on customer service. Examples: - in the initial orientation, James explained a common mistake that customers new to tubular locks ... read more

Business response:

Isaac, we are so happy to read such a great review. Your feedback was great and we'll pass it on not only to James but to others. You really detail how doing the little things can positively impact someone. 

Qing H.'s profile image
Qing H. 
rating
4 years ago

This place was very clean and organized, they give you a walkthrough in the beginning and are super helpful. I bought a lock through their service for 15$ and I was set to move my things into the storage. The whole unit was ventilated pretty well so you wouldn't feel overwhelmed. 

Business response:

Qing, we are very happy we could provide you with a positive experience! 

Jenn E.'s profile image
Jenn E. 
rating
4 years ago

I've used this storage unit for two consecutive moves and have had good experiences both times. It's clean and there's usually parking available. People running this site are also very nice and accommodating. Will use anytime I need storage. 

Business response:

Jenn, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage! 

My D.'s profile image
My D. 
rating
5 years ago

I've come here on two separate days, different times (during opening hours) and they have been closed. I emailed them to confirm the opening hours and no one has responded. Update: they finally emailed me back with their hours. They should post what time they're closed for lunch as well, because no one has 30 min to spare to wait for the office the open. 

Business response:

My D., we appreciate you taking the time to leave us this feedback. I'm sorry you were inconvenienced and I get your frustration. We'll look at what we can do to improve this. 

Frequently asked questions about A-1 Self Storage

How is A-1 Self Storage rated?

A-1 Self Storage has a 4.7 star rating with 302 reviews. 

When is A-1 Self Storage open?

A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.