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A-1 Self Storage
- Self Storage
- San Jose, CA
About this business
Location details
401 Santa Ana Ave, San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This place was very clean and organized, they give you a walkthrough in the beginning and are super helpful. I bought a lock through their service for 15$ and I was set to move my things into the storage. The whole unit was ventilated pretty well so you wouldn't feel overwhelmed.
Business response:
Qing, we are very happy we could provide you with a positive experience!
I've used this storage unit for two consecutive moves and have had good experiences both times. It's clean and there's usually parking available. People running this site are also very nice and accommodating. Will use anytime I need storage.
Business response:
Jenn, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
I've come here on two separate days, different times (during opening hours) and they have been closed. I emailed them to confirm the opening hours and no one has responded. Update: they finally emailed me back with their hours. They should post what time they're closed for lunch as well, because no one has 30 min to spare to wait for the office the open.
Business response:
My D., we appreciate you taking the time to leave us this feedback. I'm sorry you were inconvenienced and I get your frustration. We'll look at what we can do to improve this.
Had the best experience renting a storage unit from A-1 Storage Santa Ana in San Jose! I loved the safety and security of the building, it was always so clean and well kept, bright, everything was always functioning extremely well, and the staff was incredible! James was always so friendly and helpful. I couldn't recommend this place enough! If you're ever in need of a storage unit look no further. They also made the moving out process so smooth and easy even though I was sad to leave. Thank you again so much for all your he... read more
Business response:
Haley, reviews like this give us motivation and help us ensure we provide high-quality care. We will pass on your kind words to James and the staff.
Staff is oddly creepy. Many of times the elevator doesn't even work Over priced for the little that you get and can find a better value elsewhere
Before moving in A1-Self Storage , I had been visited many other companies but this one, the very one on Santa Ana Ave is at another level. They set a higher standard for self-storage. Clean, welcoming, secured, and professional. Every time I come to visit my unit, I see someone swiping the driveway, hallway, and parking lot. Think about it, they even swipe the parking lot every day. You might think the restroom might be filthy, but NO, it's even cleaner than a hotel restroom. The staff put their pride and responsibility in ... read more
Business response:
Tan, thanks for your praise and kind comments about our team!
Clean facility with professional team. I ended up needing to close the unit when my boyfriend and I broke up and the folks at the desk were super helpful, especially since it was a sad, emotional situation.
it's a really good storage, they allow to entry until 10 pm,which is great. I have use A1 storage for a while. Before I use in a different location, I trust their service. They make everything safety enough
I booked the place on-line and they asked about using their insurance or my home owners insurance. I selected to use our home owners insurance. To my surprise, when I arrived at the facility to complete the signup - everything was old fashioned using paper forms, was not impressed with this, what a waste. Also, the insurance question came up I discovered to my big surprise and was not happy that they need a copy of your home owners insurance policy to verify what is covered and if you don't have it they add on an additional ... read more
Business response:
I'm sorry to hear you had anything less than a 5 star experience, Eric. It sounds like there was some miscommunication that caused a lot of frustration. We do allow you to rent your storage unit completely online, even before coming down to the office. And like most storage companies, we do require proof of homeowner's insurance at the time of rental. I'm sorry these things weren't communicated more clearly to you. Thank you for taking the time to share your experience.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 308 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.